Customer Service.
As a Publishing House owned by an Ex Libris enthusiast, both collector
and etching experimentator, we are happy to answer your questions
about the books we sell or we have under development. Your satisfaction
is our #1 goal.
100% Satisfaction Guarantee.
You can order with confidence. We guarantee your complete satisfaction.
If, for any reason, you are not pleased with your purchase, you can
return it for a replacement or a refund - it’s your choice. Under
the Italian law, you have 10 (ten) days after the delivery to return
the good. Artifex extends this limit to 20 (twenty) days. What to
do if you want your money back? Just send back the book and a letter
in which you say that you no longer want the book and that you want
your money back.
Order processing.
Typically, an order is processed in less than two days, sometimes
within hours of receiving it.
International Orders.
Artifex is based in Italy. We serve customers from around the world.
While inside the EU there are no customs charges, and goods travel
freely, other countries actually apply such charges. Some countries
also restrict the circulation of foreign books (!). Custom and/or
related charges are not included and go to the recipients, where applicable.
Shipment expenses.
Italy: 3,50 euro per book.
European and Mediterranean countries: 8,00 euro per book.
Africa - Asia - America: 9,00 euro per book.
Australasia: 9,50 euro per book.
Please note: shipment is free whith purchases of
more than 70,00 euros.
Questions? Comments?
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